Method 1: Official Website (Recommended)
The fastest and most reliable way to redeem Genshin Impact codes is through the official HoYoverse redemption website. This method works on all platforms including PC, PlayStation, iOS, and Android.
📋 Quick Steps
- Go to genshin.hoyoverse.com/en/gift
- Log in with your HoYoverse account
- Select your server (America/Europe/Asia/TW-HK-MO) and character
- Enter the code and click "Redeem"
- Check your in-game mailbox within 5 minutes
Step 1: Visit the Redemption Page
Open any web browser on your phone or computer and navigate to genshin.hoyoverse.com/en/gift. This is the official HoYoverse code redemption page — never enter your account details on third-party websites.
Step 2: Log In to Your Account
Sign in using your HoYoverse account credentials. You can log in with:
- Email address and password
- Username and password
- Linked social accounts: Google, Facebook, Twitter/X, or Apple ID
Important: Make sure you're logging into the same account you use to play Genshin Impact.
Step 3: Select Your Server and Character
After logging in, you'll see two dropdown menus:
- Server: Choose your server region — America, Europe, Asia, or TW/HK/MO
- Character Nickname: Select the character/account you want to receive the rewards
If you're unsure which server you're on, check your in-game profile or the login screen where it shows the server name.
Step 4: Enter the Code and Redeem
Type or paste the redemption code into the text field. Codes are not case-sensitive, but avoid adding extra spaces before or after the code. Click the "Redeem" button, and you should see a success message.
Method 2: In-Game Redemption
You can also redeem codes directly within the game client on PC and mobile (this option may not be available on PlayStation).
🎮 In-Game Steps
- Open Genshin Impact and log in
- Open the Paimon Menu (click Paimon icon, top-left)
- Go to Settings (gear icon)
- Click the Account tab in the left sidebar
- Click "Redeem Now"
- Enter the code and confirm
Requirements
- You must be Adventure Rank 10 or above — complete the early game tutorial first
- Each code can only be redeemed once per account
- Codes are not case-sensitive
- Rewards are sent to your in-game mailbox within 5 minutes
- Mail items expire after 30 days — claim them promptly
Troubleshooting: Code Not Working?
If a code isn't working, here are the most common reasons and fixes:
⚠️ Common Issues
- "Redemption code has been used" — You've already redeemed this code on your account
- "Redemption code has expired" — The code is no longer valid (livestream codes expire in 12-24 hours)
- "Invalid redemption code" — Check for typos, extra spaces, or try copying the code again
- "Adventure Rank does not meet requirements" — Reach Adventure Rank 10 first
- Page not loading — Try a different browser, clear cache, or wait and try again during off-peak hours
PlayStation Users: Special Instructions
PlayStation (PS4/PS5) players should note that the in-game code redemption option may not be available on console. Instead, use the website method from any device (phone, tablet, or computer). Make sure your PSN account is linked to a HoYoverse account first.
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